The matrix Standard is the national quality standard for organisations that deliver
information, advice and/or guidance on learning and work.
The quality framework can be applied to the delivery of information, advice and guidance
to external clients; eg careers service, learning centre, recruitment agency, trades
union or a business training provider. Matrix call this an external service.
Or the framework can be used by an employer offering staff support or assistance
in areas such as skills training, management development, appraisals, promotion,
succession planning or redundancy programmes. Matrix call this an internal service.